We at Wscckart provide an easy Customer Support Service so that we can resolve your queries at the earliest and offer you immediate solutions for your concern.
To Contact our Customer Support team: You can contact us via mail at
email@example.com . You can also call us at 9650758585. We are also available through Live Chat on our website during office hours- Monday-Friday Timings: 8:30 am- 5:30 pm.
IS COD OPTION OFFERED IN MY LOCATION?
We do offer Cash on Delivery (COD) services. Whether the product is delivered to your location depends entirely on the courier company. As mentioned above, it would be wise if you mention your pin code along with the address. This will help bring clarity to the delivery procedure.
WHAT IF WISH TO CHANGE MY PRODUCT FOR ANOTHER?
In that case, you must exchange it within a week’s time from the time of purchase. But, you will have to bear the shipping charges. So, pick your products wisely.
DOES WSCCKART DELIVER INTERNATIONALLY?
No, we only deliver in India. You can make orders from abroad but your delivery address needs to be in India.
WHAT ARE THE DELIVERY CHARGES?
The delivery charges vary from seller to seller. Some sellers may be willing to waive off delivery charges. If your order is of a certain amount, then you may not get a delivery charge. Items above Rs. 1500 get a free pass. Check individual sellers for other details.
WHY THE DELIVERY DATE DOES NOT CORRESPOND TO THE DELIVERY TIMELINE OF X-Y BUSINESS DAYS?
The date of delivery is impacted by our courier partner. A lot of courier companies have Sunday as a holiday. Also, there might be national holiday in between. That will delay the product by one day. It would be wise if the buyer incorporates these dates and estimates the delivery date accordingly. The location of the buyer is also an important factor that affects the delivery schedule so be sure to provide your exact pin code number.
WHAT ARE FACTORS THAT AFFECT THE DELIVERY TIME SCHEDULE?
There are several factors that might affect the delivery schedule. These have been mentioned below;
1. Availability of the product.
2. Holiday’s between delivery schedules.
3. Location of the buyer.
Therefore, our advice to the buyer would be to give his/her pin code in order to know the exact delivery time.
ARE THERE ANY HIDDEN COSTS (SALES TAX, OCTROI ETC.) ON ITEMS SOLD BY WSCCKART.COM?
No, there are no hidden costs associated with our products. The amount shown on the product page is the final price inclusive of all other costs. If there are any delivery charges, it would be mentioned along with the product price.
WHY THE PRODUCT CANNOT BE DELIVERED TO MY LOCATION?
Some courier companies do not deliver to certain locations. Therefore, it is important that you disclose your exact pin code to know whether the product will be delivered to your location or not.
Given below are the factors that determine whether the product can be delivered to your area or not;
1. Courier company does not deliver to your location due to difficult terrain, lack of roads or other reasons.
2. Legal restrictions on that prohibit the delivery of certain products to your location.
All the products available on our website are genuine. The products are high in quality and completely authentic. In case of any issue in which the customer is not satisfied or the product received is damaged, the customers can contact us through our customer service and get their grievance resolved.
RETURN | REFUND
WHAT ARE PAYMENT OPTIONS AVAILABLE TO THE CUSTOMER?
The customer can pay through several ways;
1. Cash on Delivery: We deliver products to your location and take cash. Just make sure to mention your pin code to see whether the courier company will deliver to your location or not.
2. Debit/Credit Card: We accept payments through debit/credit cards, Master Card, RuPay Card and Visa Card.
3. Net Banking: We also accept payments through net banking as well.
WHAT IF I WISH TO RETURN THE PRODUCT?
We do accept returns under certain conditions. These are;
1. The product/packaging has been damaged in the course of the delivery process.
2. The product is beyond the expiry date.
If the product meets the above criteria’s then please get in touch with us and we will happily take back the product. Make sure you return the period within one week from the time of purchase.
Please note that once the product has been used, we will not take it back. Also, if the product does not deliver on its promise then we will not be liable for that.